A Problem-Solving Checklist
If you have a school-related problem, we want to help solve it. For the fastest resolution to your problem, please call the individuals or offices below in the order listed. If possible, send a written description of your problem. Write down the name of everyone you speak with and keep all documents and letters related to your problem.
Issues Affecting Your Child's Learning
- Teacher
- Principal or other school administrator
- District-level Administrator
General School Issues
- Principal
- District-level Administrator
- Assistant Superintendent for Administrative Services
School Governance
- Principal
- Family Support and Community Partnership Staff
- Assistant Superintendent for Administrative Services
Discipline
- Principal
- Manager of the Office of Student Services and Support
- Assistant Superintendent for Administrative Services
Transportation
- Principal
- Transportation Department (302-454-2281)
School Assignments, Transfers, and Waiting Lists
- Education Options Office (302-552-2665)
- Assistant Superintendent for Administrative Services
Safety
- Principal
- District-level Administrator
Special Education Issues
- Teacher
- Principal
- Special Services Staff
- Assistant Superintendent for Administrative Services
(Courtesy of Boston Public Schools)